Legal

ForumRank processes account details, email addresses, billing status, support messages, product scan inputs, domains, keywords, competitors, generated reports, connected CRM evidence, buyer-tool responses, and usage data needed to provide the service.

If you use Campaign Kit, ForumRank may store the brand name, color settings, logo, and product screenshot that you upload. Brand assets are private to your workspace, used only to render your campaign creatives, included in your account export, and deleted with the project or account. Upload only assets you have the right to use.

We use this data to create and store scans, manage accounts and subscriptions, provide support, protect the service, improve reliability, and comply with legal obligations. The main legal bases are contract performance, legitimate interest, legal obligation, and consent where required.

ForumRank may send relevant scan inputs and generated context to processors such as hosting, database, payment, email, analytics, error monitoring, AI, and search providers. Current processors may include Supabase, Stripe, Vercel, OpenAI, Resend, Sentry, HubSpot, GitHub, and similar infrastructure providers used to operate ForumRank. See the current provider purposes and data controls on thesubprocessors page.

You can request access, correction, deletion, restriction, portability, or objection where these GDPR rights apply. You may also contact the Swedish Authority for Privacy Protection, IMY, if you believe your personal data has been handled incorrectly.

ForumRank is a B2B SaaS for teams that use buyer-question evidence to plan, publish, and measure website changes. Agency and portfolio workflows are available only where the product explicitly supports them.

You are responsible for the accuracy of scan inputs, how you use generated outputs, and any posts, replies, outreach, or marketing actions you take. ForumRank does not auto-post to third-party communities and does not guarantee rankings, traffic, revenue, or acceptance by any platform.

You must not use ForumRank to spam, harass, scrape unlawfully, infringe rights, bypass platform rules, or submit sensitive personal data unless you have a lawful basis and adequate safeguards.

Website Fix Sprints, subscriptions, and separate one-time pilots are billed through Stripe. You can cancel future subscription renewals through the billing portal. Access, plan limits, and features may change as the product develops.

ForumRank uses essential cookies and similar storage for login sessions, account security, checkout, and basic service operation. These are required for the product to work.

Stripe may set cookies during checkout and billing portal use. ForumRank only loads non-essential analytics and performance tracking after you allow analytics in the cookie notice. Your choice is saved in your browser so the notice does not appear on every visit.

You can manage cookies through your browser settings. Blocking essential cookies may prevent login, checkout, or workspace features from working.

Website Fix Sprint delivery. The Sprint is a prepaid, bounded service. The delivery clock starts only after payment and complete required inputs. If ForumRank cannot deliver the contracted website-fix artifact after the disclosed bounded retry, ForumRank refunds the undelivered order. Disliking an otherwise conforming recommendation, choosing not to publish it, or not receiving a ranking, citation, traffic, or revenue outcome does not by itself trigger a refund.

Subscription refunds. Legacy recurring plans are subscriptions to a digital service. Subscription payments are final and non-refundable once access begins, except where required by law.

Buyer-tool pilot non-delivery remedy. The one-time buyer-tool pilot is refunded if, after the customer supplies the agreed access and information, ForumRank cannot produce the agreed buyer tool as a reviewable pull request with source evidence, HubSpot lead mapping, and a focused automated test. A choice not to merge an otherwise conforming pull request does not by itself trigger a refund. Mandatory legal rights still apply.

When access begins. A Sprint begins only after successful payment and complete required inputs. A subscription begins upon successful payment when the paid workspace and scan capacity become available in your account.

Immediate performance and withdrawal rights. If you buy as a consumer in the EU/EEA, UK, or a similar jurisdiction, you may have a statutory 14-day right of withdrawal. At checkout you expressly request immediate access, and you acknowledge that once the service begins you lose your right of withdrawal to the extent permitted by law. Where a withdrawal right still applies after performance has begun, any refund is reduced by the proportionate value of the service already provided up to the moment you notify us, including usage-based costs already incurred, such as scans run on your behalf.

Business purchases. If you purchase in the course of a business, trade, profession, or as an organisation, including where you provide a VAT or tax registration number, consumer withdrawal rights do not apply and all payments are final except for a contracted non-delivery remedy or where required by mandatory law.

Renewals and cancellation. Subscriptions renew automatically until cancelled. You can cancel future renewals at any time in the billing portal; cancellation stops the next renewal but does not refund charges already made for the current or past periods.

Statutory rights are unaffected. Nothing in this policy limits any mandatory consumer-law right that cannot be excluded. If you believe you have a legal refund right, contact support with your account email, invoice date, and reason, and we will review it in good faith.

Billing concerns first. If you have a billing concern, please contact us before disputing a charge; most issues resolve quickly. Filing a chargeback for a service that was delivered and used, without contacting us first, may be treated as a breach of these terms.

Legal name

Vilgot Moeschlin

Organisation number

Business details pending, Please check back later for full information.

Business address

Business details pending, Please check back later for full information.

Support email

vilgot@moeschlin.com